This customer is a Taiwanese electronics manufacturer specializing in producing power supply, transformer systems, automation, and infrastructure. It is one of the top manufacturers in the power supply industry and has subsidiaries in China, Japan, Singapore, Thailand, the United States, and Europe. This acclaimed customer has worked with AMT and used our resistive touch panel products for the past decade.

CHALLENGE

The customer's CNC product line used to produce controllers and motors only. They would like to incorporate a touch monitor to enhance the usability and functionality of their CNC machine. However, high-voltage and low-frequency noise generated by CNC is very likely to interfere with the operation of the touch screen. In addition, the inevitable liquid such as water and oil in the factory environment also cast another challenge for touch devices. After learning about our new Open Frame product line, the customer contacted AMT to seek our professional advice.

SOLUTION

AMT professional team worked with the customer to consolidate our experience on anti-noise capability, water- & oil-proof design in their design and conquered the problems and worries of the customer. On the other hand, the customer wishes the new product could look different from the old design. AMT thus recommends adding a Graphic Overlay on the touch panel to achieve a true-flat effect. During the process, our team made quite a few design improvements according to the specifications given by the customer so that the product could be mass-produced and launched smoothly and successfully.

OUTCOME

After an in-depth discussion with the professional team of AMT, the customer decided AMT understands their challenges and shares the same values, so they entrust their new projects of 10.4" and 15" Open Frame touch screens to us.

The customer's products have been launched on their official global website and sold to Taiwan, China, Europe, and other areas. After this project, the customer recognized AMT as an even more accredited partner and trusted AMT with more follow-up projects. This project again showcased the most prominent feature of AMT Open Frame touch monitors: our complete customization options. We can create exclusive product designs to meet your project needs!