The customer is an American dental equipment and consumables manufacturer, and its markets cover more than 120 countries; it is the world's largest manufacturer. They are equipped with the most advanced dental technology and produce professional dental consumables, supplies, and appliances for clients worldwide.

CHALLENGE

The appliance discussed in this case is a dental engine (aka dentist chair). The built-in motor of the dental engine generates high-frequency noise, which interferes with the operation of the touch panel. The phenomenon must have lasted for a while because the customer has gotten impatient with discussing this with PCAP suppliers who couldn't solve the issue. So when AMT sales and engineers visited the customer, they were asked to test PenMount PCAP in the lobby. If they failed to resolve the issue, there would be no need to sit down and discuss it.

SOLUTION

In the lobby, the customer's engineers used high-frequency dental appliances to test the PenMount PCAP solution's stability. After passing the preliminary test, AMT specialists advanced into the conference room; more local engineers used other devices to assess the performance of the PenMount PCAP controller and firmware when exposed to noises of different frequencies. In this initial meeting, AMT successfully proved the excellence of PenMount PCAP products compared to other suppliers and left a great impression on the customer.

OUTCOME

No doubt, the customer chose the PenMount PCAP touch solution. AMT also provides customized firmware to avoid interference of a particular frequency range so that the product can be launched smoothly. Aside from the ability to cope with noise frequency, PenMount PCAP touch controllers are suitable for harsh environments and applications. Many unexpected problems during product development can be avoided by choosing our quality product and service. All standard PenMount PCAP controllers are compliant with medical safety regulations IEC 60601-1-2. Choose PenMount, and let us facilitate the innovation of your medical equipment!